Privacy Policy

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PRIVACY POLICY
Last updated 25.06.18

Zombrana LIMITED takes the privacy of its customers and supporters most seriously. This Privacy Policy details the information we hold about you and explains how we collect, use and protect your personal data.

Please read the following policy to understand how we will treat your personal information when you interact with us. If you have any queries regarding the use of your personal data, then please contact our Data Protection Officer (whose contact information is at the bottom of this page).

We will never sell or trade your data and nor will our third-party service providers.

HOW DO WE COLLECT INFORMATION? 

To provide you with the best service we can, we collect certain personal information about you. This includes when you:

  •  Purchase a ticket,or other merchandise item
    •    Sign up to our e-mailing list
    •    Apply for a position, paid or voluntary
    •    Contact us on one of our online platforms
    •    Contact us directly by telephone, electronically, post or in person with feedback about your experience
    •    Interact with us on social media
    •    Browse our website

WHAT INFORMATION DO WE COLLECT? 

Personal Data

Personal data may include your contact details such as name, address and telephone number; your contact preferences and how you would like us to contact you; details of communications with you; details of your payment transactions related to your purchases and details of your access requirements. This information enables us to conduct business with you and provide you with the best service for your needs, and to keep you informed about Zombrana LIMITED’s productions and services.

We may share your information with our third-party service providers for a specific purpose (such as the distribution of our seasonal brochure).

Special Category Data

Special Category Data may be asked for in certain instances; this includes your bank details (if you set up a regular payment), ethnicity, gender identity, medical information and next of kin.

This information is available to a restricted number of staff for whom it is deemed necessary. It is used to process some transactions, or in the case of an emergency or to administrate our HR processes when you work for us

Children’s Data

We may collect and store data for under 16s who audition for or take part in our productions, or who attend events by Zombrana LIMITED. For example, our children’s pantomime auditions. This may include Special Category Data. Where possible and when appropriate, we will attempt to obtain consent from the parent/carer of the child before collecting this data. This information is available to a restricted number of staff for whom it is deemed necessary.

HOW DO WE PROCESS YOUR INFORMATION?

How we process your data information will depend on the purposes for which it was collected.

Administration of a purchase

When you purchase tickets, memberships or other products online, in person or via telephone, we need to collect information about you to process the transaction and fulfil your order. This information may include, but is not limited to details such as your name, your address and your credit card details.

We may need to process your data in order to contact you about a cancelled event, or an amendment to your ticket order.

 

Marketing and communication 

We consider that we have a legitimate interest in furthering the aims of Zombrana LIMITED to inspire and nurture a lifelong love of the performing arts.

In order to do so we need to be able to tell people about our products and services (the work on our stage) and to raise funds by donations and sponsorships or through our community, corporate or industry activities.

From time to time, where there is a legitimate interest to do so, we may contact you about events, news and offers which we think will be of interest to you based on your recent purchase history. We define recent as a purchase made in the last five years.

We will never contact you if you have asked us not to. We do not share your personal information with third parties for marketing purposes without your permission and we will never sell or trade your data.

Our Website

When you visit our website we may automatically collect technical information about your session including the Internet Protocol (IP) address that connects your device to the internet, the type of device you use, your browser, operating system, whether you made a purchase and from where you have arrived at our site. We do not link this information to anything that identifies individuals. This information enables us to analyse how the website is used and where improvements can be made.

We use essential and non-essential cookies on our website. A cookie is a small text file of letters and numbers that gets put onto your computer when you visit a website. This allows the site to distinguish you from other users. Essential cookies are required to login or to purchase items from our website. Non-essential cookies are used to track how you use and interact with our website and for analytical purposes and to monitor the efficacy of digital advertising. Cookies are not normally linked to information that allows us to identify individuals. For further information on the cookies that our website uses please refer to our Cookie Policy (www.castlefordpanto.com/cookie-policy).

HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information in accordance with data protection law for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, archival or reporting requirements. Where your information is no longer required, we will ensure it is disposed of, deleted or cached in a secure manner.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure of the information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

KEEPING YOUR DATA SAFE

Zombrana LIMITED or any organisations affiliated to us do not sell, share or use your data for any other purpose that the ones listed in this agreement unless specifically agreed. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with General Data Protection Regulation (2016) and the Privacy and Electronic Communications Regulations (2003).

While most of our suppliers store data at a destination within the European Economic Area (EEA), it may be transferred outside the EEA. We, and our contractors, use strict procedures and security features to try to prevent unauthorised access to your data. All suppliers that handle financial data as part of your transactions with Zombrana LIMITED are compliant with the Payment Card Industry Data Security Standard (PCI DSS).

We have processes in place and carry out regular reviews of who has access to data to ensure that your information is only accessible to appropriately trained staff and contractors. Special Category Data is only accessible to staff for whom it is deemed absolutely necessary.

Paper files with Personal and Special Category Data are kept to a minimum and are stored securely when not in use.

If legally required we may disclose your information to the police, regulatory bodies or legal advisors. We will only share your data in other circumstances with your consent.

GIVING YOU CONTROL

You can ask us to stop sending you marketing information at any time by following the opt-out links on any marketing message sent to you or by contacting us any time. Our contact details are at the bottom of this page.

Where you opt out of receiving marketing information, this will not apply to personal data provided to us when you purchase a ticket or other service from us. We may still have a legitimate interest to contact you about the administration of a booking, for example if an event is cancelled.

If you opt out, it may be that we cannot provide you with certain services such as offers connected with your membership, or priority booking information.

If you wish to amend your data, or to ask us to stop using your Personal and Special Category Data for reasons other than processing your transaction, or to erase your Personal and/or Special Category Data please contact data@castlefordpanto.com

You have a right to ask for a copy of the information we hold about you. To request this please send an email to data@castlefordpanto.com

We will respond to requests within 30 days in compliance with GDPR requirements.